DocsAccount

Support

Tickets, bug reports and feature requests — and how replies reach you.

Every message to the team is a ticket in the Support inbox (opened from the profile page or avatar menu). The footer's Bug and Suggest buttons file the two special kinds from anywhere.

The Support inbox.
The Support inbox.

The inbox#

  • NewSupport, Request or Bug, with subject and details.
  • Filters by kind and status: Open, In progress, Resolved, Closed.
  • Pick a ticket to read the thread and reply. Team replies show on the ticket and in the top bar's bell.

Bug reports#

Bug in the footer → Report a bug. Say what you did, what you expected, what happened — with the task number or token if there is one. The report carries the page you were on.

Feature requests#

Suggest in the footer → Request a feature. Requests are read; the changelog on the Docs home lists what shipped.

Include the task number

Every task card shows #id — a ticket with the number lets support look at that exact run.

See also#